Customer Success Strategies (from the operations perspective)

Source: https://brandascension.com/wp-content/uploads/2013/04/Lipstick-on-a-pig.png

I have been in the asset maintenance industry for over 30 years now, climbing my way up the ladder of success.  Most people in my industry know me or know of me. 

I started off as an apprentice Electrician and have clawed my way up to now be a General Manager; if I can do it any of you operational boys can … and I am here to help you!!

Over the years I have learned some valuable lessons on how to be successful and I thought I should share my never-fail strategies when dealing with invoice recipients and the other bits of our business.  

I have thought about this for a while and have come up with five of my best strategies; these are the ones that I want all my operations staff to know about and use, BUT please do not send this to anyone outside of operations, because literally they will not get it!! 

Anyway, looking forward to another successful year, so get out there, take no prisoners and look forward to your mandatory pay rise in August: remember, our 2010 EBA is ending but you still have another 6% pay rise coming.

Here are my Top 5 Success Strategies:  

# 1 The Pig Strategy:

The Issue:  Customer is complaining about your service delivery.

Root Cause:  It is a ploy … don’t get sucked in they are just trying to screw your rates down.

Short term strategy: Grab the issue with both hands, smother it in lipstick (that means put a positive spin on it) and state one of the following,

“Don’t worry we’re gunna fix it” or “Don’t worry, we will be employing more people SOON” or “Sorry, our admin is a bit thick”

Long term strategy:  Repeat, short term strategy.

#2 The Columbia Strategy:

The Issue:  The customer continues complaining about your service and from multiple sources.

Root Cause: The Hundredth Money Effect.

Short Term Strategy:  State to the customer “don’t worry we will fix it”.  State to your company stakeholders “Don’t worry they are just trying to screw our rates down.”

Long Term Strategy:  As per short term strategy, however, if you lose the contract state the following “Fuck, didn’t see that one coming”, and silently thank your lucky stars they have gone because they were a genuine pain in the arse.

#3 The OPUD Strategy:

The Issue:  You are consistently not delivering the service you are contracted to perform.

Root Cause:  Your sales department, yet again, have overpromised your ability to do the work we are expected to do.  Not your fault this is classic case of OPUD – ‘overpromised and underdelivered’.   

Short Term Strategy:  Hit them up for a rate increase, that’ll teach them.

Long Term Strategy:  Never stop blaming sales for the operational issues, these issues are not actually real anyway.  Remember the customer is the issue, oh and sales, they are both there to make your life in operations an absolute misery. 

#4 The Sorbent Single Ply Strategy:

The Issue:  You are not getting follow up work, repairs, parts sales and some projects that you deserve are being given to competitors.

Root Cause:  Your rates are way to low and they always have been (sales again); how can you be expected to sell those highly profitable parts when the labor rate is so low.

Short Term Strategy:  Hit the customer up for a significant rate rise, and if they don’t do it – stop talking to them and stop showing up to do the work and reduce your admin head count fast.

Long Term Strategy:  Ride it out and when the contract comes up again, make sure sales aren’t involved to fuck it up and go for the rate you know you truly deserve!  The customer needs to realise once and for all that you pay for shit you get shit, seriously, who do they think they are.

Source: https://d.newsweek.com/en/full/607858/adgads.jpg

#5 The Trump Strategy:

The Issue:  The Account Managers, never stop whining and bitching about your service delivery and meeting the contract KPI’s.  

Root Cause:   These losers are mostly come from sales, and theres’ the root cause, right there!  These soft, fluffy do-gooder greenies need constant attention, a pat on the head and always something to bitch about.   They are worse than the customer, it’s like they are one of them!

Short Term Strategy:  Blame them, ignore them, pat them on the head if you have to … but for fucks sake don’t listen to them, they are masters of deception and ‘fake news’ … they are wholly responsible for any customer’s complaints.

Long Term Strategy:  Repeat, repeat, repeat the short-term strategy.  They will eventually break and leave the business or go out on stress or better still go to a competitor.

There you have it lads, the top five customer strategies that will never let you down … all the best and see you at the top!

COMM12033 – An Introduction to Speech and Script

History has proven, speeches have the power to change the world.

Image result for gretta thunberg UN speech
Greta Thurnberg – 2019 UN Climate Summit (Vox, 2019)

This subject ‘Speech and Script’ looks at corporate and media script writing and speech delivery.

Assignment 1 requires a weekly blog reflection for the next 9 weeks. Assignment 2 entails writing a parliamentary maiden speech, already thinking about the subject for this one.

I enjoy the challenge of writing weekly and I am certainly looking forward to creating a maiden speech, a subject and passion of my own choice.

I was excited to dust off the old WordPress blog in preparation for Speech and Script, the fourteenth subject and fourth part time year towards a Bachelor in Professional Communications (Marketing).

It has been over three years since I started this blog, it will be interesting to see how far my writing has improved over the past four years.

Week 12 – Comm11007

INQUIRY – Final Reflection

This subject has proved to be the most challenging of my first year subjects as a part time student.  The weekly blog, quiz and the volume of reading content and assessment have proved to be time consuming beyond what I was expecting.

I feel the volume of work has detracted from the learning, in that my personal focus was surviving the content not mastering it, which is somewhat disappointing.

On the positive side I feel my writing has definitely improved resultant of the amount of practice undertaken to complete the course requirements.  In this context, the challenge has proved beneficial.

In reference to the key takeaway for this course and how I have fared

  1. Keep it simple – I have learned to remove pointless / meaningless words in sentences.  I have been able to simplify paragraphs with greater impact and meaning.
  2. Let the story tell itself  – I have improved in this area, my writing has matured in structure and flow.
  3. Become a master of the technical – I am not sure exactly what the technical is, I was hoping to understand more of this and have a conceptual framework of media writing.  Perhaps there is no framework, more a series of do’s and don’ts that come together in a piece of writing.
  4. Always read your work aloud – OK, will do from now on.

I believe that reviewing the previous weeks blogs at the weekly tutorials would have been beneficial to understanding and application of the blog tasks.

Thank you Kate Ames, Bronwyn Voyce and Jesse Hughes for your guidance and assistance during the term.

PRACTICAL – Review your blogs

A full review has been conducted against the blog writing checklist provided.

TECHNICAL – Final Quiz Reflection

I trust I am a better writer from what the quizzes have taught me.  Answering the questions directly from the book readings was simple to do and I trust at some level I have learned how to apply the learnings in my writing.

Reviewing the quizzes in the university tutorials would have also been beneficial, learning application not just getting the answers right.

Week 11 – Comm11007

INQUIRY – Article analysis

The article is a great example of poor writing.

With limited information the article has been teased out to appear larger than what it needs to be. The use of repetitive words and statements, together with grammatically incorrect paragraphs that do not flow, have created a disjointed reading experience.

The final sentence suggesting self-harm is based in speculation and is an inappropriate and unethical use of statement.  Further comments are provided in text to the original article.

Woman stuck under train at Eagle Junction Train Station, Brisbane (incorrect headline structure subject / verb / object.)

A WOMAN has been injured after becoming stuck under a train at a railway station in Brisbane.  (The Headline and the leading sentence are the same, there is more detail in the headline making this sentence obsolete.)

Emergency services are working to free a woman from under a train on Brisbane’s north side. (The article has not followed the inverted pyramid structure.)

A woman, believed to be in her 30s, was caught under the train at Eagle Junction railway station just after 12pm Wednesday. (Repetitive wording and does not flow with the previous sentences.)

A Queensland Ambulance Service spokeswoman (incorrect use of gender terminology here, should read spokesperson) said the woman is currently conscious and has lower leg injuries, as four fire crews continue their rescue efforts. (incorrect use of grammar when adding ‘as four fire crews continue their rescue efforts.’)

Emergency services reportedly freed the woman at 12.55pm.

QAS (what is QAS? abbreviation should follow the long version in the above paragraph to enable understanding) said (QAS cannot speak only representatives can) the woman was taken to the Royal Brisbane Hospital in a serious condition.

The incident is already having a flow on rail commuters travelling through the region, with Airport and Doomben trains experiencing delays of up to 40 minutes.

A witness reports a train full of people was sitting on the platform as the incident unfolds. (grammar is incorrect – ‘as the incident unfolds unfolded’ … poorly formed sentence and probably not needed)

Police said they are treating the incident as one of self-harm. (inappropriate to the context of the article, a comment based on speculation not fact. I believe this is a point of ethics, where the journalist is open to repercussions for publishing ‘slanderous’ comment.)

(I do not believe that this line should have been included into the article, however at least the appropriate guidelines were followed with the inclusion of referenced help agencies and contact details). 

For help with emotional difficulties, contact Lifeline on 13 11 14

For help with depression, contact Beyond Blue on 1300 22 46 36

The SANE Helpline is 1800 18 SANE (7263)

PRACTICAL – Rewrite the article

Emergency Services free woman pinned under a train

Emergency services were called to the Eagle Junction Station in Brisbane earlier today to help free a woman caught under a stationary train.

The woman remained conscious throughout the ordeal as Fire Rescue and Ambulance crews worked to free her.

A spokesperson from Queensland Ambulance Service reported the woman sustained lower leg injuries and was taken to Royal Brisbane Hospital in a serious but stable condition.

How the woman came to be pinned under the train is unknown and is under  investigation by Police.

The incident disrupted services temporarily with the Airport and Doomben trains experiencing delays of up to 40 mins.

TECHNICAL – Complete Quiz

Quiz Topic for this week ‘Style’.  First attempt 100% – WooHoo !!

Reflection:

The article presented for review was a great example of poor writing.  Whilst knowing this I found it difficult to explain.  I have researched and reviewed the course content to provide a detailed description.

The technical element of my comments may not be as technical as required, however I would welcome the opportunity for feedback on any point that I have missed.

Week 10 – Comm11007

PRACTICAL – Photo Essay

img_1323

The Bloom Inspiring Wellness expo was held at the Colonial Club in Cairns on Saturday 8th October.  With 40 exhibitors, 22 guest speakers, 6 workshops and yoga and meditation all day, it was a powerful day for those wanting the best for their health and wellbeing.

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Guests receive a free goodies bag courtesy of Drug Discount Warehouse, the major sponsor for the Bloom.  Included is the Bloom magazine which has the exhibitor directory, speaker schedule and all the information needed to enjoy the day.

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The VIP guests started their Bloom day with an early morning Yoga session.  This group of 30 enthusiastic women have signed up of a day of empowerment, starting at 8am and finishing with a workshop led by the internationally acclaimed ‘Mojo Master’.

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It wasn’t all lettuce leaves and raw carrots available for guests at the Bloom expo.  Sam and Belinda’s Tonic Juice van kept a constant supply of coffee running all day … organic of course.  Wraps, Butter Chicken and Ronaldo’s Quinoa Salad were available for lunch and a range of delicious and nutritious food from stall holders and exhibitors.

img_1329

Exhibitors from all over Australia made the pilgrimage to Cairns for this year’s Bloom.  Showcasing the very best in therapies, nutrition, food, organics, beauty, healing and personal development, Bloom was a treasure chest of information for health and wellbeing.

img_1312

Carla Schesser’s story is one of inspiration, hope and belief … There were not a dry eye in the house as Carla shared her experiences, lessons and wisdom.  The author of a recently published book ‘#Success’ was one of 22 speakers presenting across three areas at Bloom.

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The VIP’s luncheon on the verandah was not only the perfect location but a great opportunity to meet and speak with Bloom’s guest speakers.  Gold Coast celebrity chef, Ronaldo, provided the recipes to local chefs who used the best produce from the region to create a gourmet feast.

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The ‘Raw Food Dude’ aka Rory Bland encouraged the audience to use juices as way of medicine, and was one of the guest speakers with recipes to share.  Recipes and other information presented by speakers throughout the day are available on the Bloom website http://www.bloominspiringwellness.com.

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Massages on the verandah was a welcome service, being informed, educated and empowered can be hard work.  Massage, reiki and yoga workshops were provided throughout the day.  Meditation sessions were held under the fig trees of the Colonial Club grounds, the perfect setting for peace, tranquility and connection.

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Bloom’s final workshop kicked off at 6.30pm with Michael Johnson aka The Mojo Master coming back to the stage.  The VIP’s got their second wind as Michael worked through the most recent scientific research and steps change. His presentation guided the audience on how to achieve their life purpose without self sabotage, guilt, struggle, frustration and anger.

PRACTICAL – Headline

The original Week 8 media release headline reads

FakeComicCon devastated by ‘play-fight’ turned violent

this original headline was formulated as a media release from FakeComicCon and was created with the intent of managing a public relations situation.

In the context of this exercise, the following three alternative headlines would be representative of a news article by a media outlet or reporting journalist.  The following headlines would not be used by FakeComicCon as headlines to a media release is intended for the week 8 exercise.

  1. Storm Troopers left critically injured at FakeComicCon

    The where, what, who information is provided leaving the reader become curious about the details of why, when and how.

  2. Make believe turns very real leaving two critically injured at FakeComicCon

    The where, what and how information is provided leaving the reader become curious about the details of why, when and who.

  3. Wolverines ‘go wild’ at FakeComicCon leaving two critically injured

    The where, what, who information is provided leaving the reader become interested about the details of why, when and how.

 

TECHNICAL – Complete Quiz.

More punctuation this week … First attempt achieved 50%, second attempt 90% before finally bringing it home.

What I learned this week

  1. the use of singular and plural nouns ending is ‘s’ where apostrophes are not needed.
  2. possessive pronouns and the placement of the apostrophe before the ‘s
  3. an ellipsis (three dots) is used to mark a pause, or link information.
  4. hyphens are used to connect or associate words

Reflection

I found this weeks blog fairly straight forward however I am seeking feedback on the creative element of the headline and caption effectiveness.  I would like to see what a professional would do in both the headline and caption exercises.

Week 9 – COMM11007

INQUIRY – Review a Newsletter

screen-shot-2016-10-06-at-9-47-33-am

The CSG Newsletter is distributed by the Crocodile Specialist Group of the Species Survival Commission (SSC) of the IUCN (International Union for Conservation of Nature).

The newsletter is distributed to CSG members, organisations and individual subscribers.  The newsletter is published monthly and provides information on the conservation, status, news and current events concerning crocodilians, and the activities of the CSG.

What kind of stories are in the newsletter?

The CSG Newsletter is contains a broad range of stories, each with it’s own purpose and specific audience.

Editorial – The editorial contains general information on the workings and activities of the CSG including special interest information pertaining to members and upcoming events.

Minutes of CSG Steering Committee Meeting – full details of the meeting minutes are provided in long form for all members.

Regional Reports – are provided by the representative CSG groups across the world, the stories are informational for all members.

Science – Abstracts from numerous scientific publication on the special interest subject is provided for those interested in the latest research and findings.  The publication is copied from a several scientific journals globally and provided as an abstract with references where further information can be sourced.

In summary the CSG newsletter provides a complete picture and summary of groups activities, and provides details of scientific and other special interest information and news relevant to the subject of Crocodiles.

How do these target the organisation’s audience?

The newsletter is segregated into areas of interest as outlined above.  All previously published newsletters follow the same format, providing the regular reader with a framework to elicit the information or details wanted.

The CSG organisation differentiates it’s subscriber base as members, organisations, special interest groups and individuals.

If you were a science journalist, is there anything you may be interested in following up as a story, and why?

As a science journalist I would be interested in the Crocodile Symposium as part of the 8th World Congress of Herpetology (China, 15-21 August, 2016).  The details of this symposium was outlined in the editorial section of the newsletter, as such

A Crocodile Symposium organized by Dr. Mark Merchant and Professor Wu Xiaobing will be held under the auspices of the 8th World Congress of Herpetology (Hangzhou, China, 15-21 August 2016). A number of CSG members are participating in the Congress. Some members of the CSG Future Leaders Working Group will also participate, and do a study tour of Chinese alligator habitats, raising facilities and relocation program prior to the Congress.

(CSG Newsletter Vol 35 no. 2 April 2016 page  4)

The story provides me with names of participants, place, dates and the subject to enabling me to determine it’s viability as a journalistic piece.  The media writing formula of who, what, when, where, where and how has been implemented effectively.

What do you think is effective or otherwise about this newsletter?

The newsletter is not deigned attractively, however the content is detailed, specific and aimed directly at the requirements of the member of this special interest group.  The following are positive attributes of this newsletter. The newsletter

  • is issued regularly
  • is available through the internet or in hard copy.
  • is a serial publication for referencing
  • meets the needs of the members with combination of news, scientific updates, topical issues and group activity and update.
  • humanises the organisation with the inclusion of personal news concerning members and members families.
  • provides information that is valuable to it’s members.
  • provides information that is clear, considered and sharply focused.

TECHNICAL – Complete Quiz

This weeks quiz was on punctuation.  I achieved 50% on the first attempt, bringing it home on the second attempt.  I learned there have been a lot of changes to punctuation since I went to school many years ago.

This is some of what I learned from this quiz

  • Full stops are no longer needed to mark abbreviations
  • Apostrophes are less common to make plurals
  • Full stops are not needed in headlines and captions.

Reflection

I learned that Newsletters are an effective communication tool for a member / subscriber  base or public. The CSG – Crocodile Specialist Group newsletter was a good example, although it was not visually pleasing the content was meeting a specific need for a specific audience.

The exercise caused me to investigate the structure and design of the content, and whilst I initially thought there was to much information, it is now clear the volume of content is required and works because it is ordered assisting in navigation.

The politics of fear, hate and division

hanson-protest(Miller, 2016)

The politics of fear, hate and division is alive again in Australia.  Politicians from all sides were left reeling after Senator Pauline Hanson’s maiden speech to parliament, 20 years after her first controversial speech.

Twenty years on and nothing much has changed, like all of us Hanson is bit older but none the wiser.  Her  rhetoric has not changed, bar the swapping of racial focus and comment from Asians to Muslims. Continue reading

Week 8 – Comm11007

wolverine-v-storm-trooper(adietfufufu@tumbler, 2014)

MEDIA RELEASE – INCIDENT

12th September, 2016

FakeComicCon devastated by ‘play-fight’ turned violent

What started out as a play-fight at today’s FakeComicCon event in Brisbane,  escalated out of control leaving eight people in hospital, two in a critical condition.

Cosplayers in Storm Trooper and Wolverine costume engaged in an unauthorised fight involving 40 people and lasting 20 minutes.  The violence intensified when genuine weapons being worn as costume were used injuring 12 people.

FakeComicCon’s CEO Casey Smith distraught by the incident, said his priority are those affected by the incident, “counsellors are providing support to victims, families, staff and attendees” he said.

Smith said an internal investigation has started and full cooperation is being given to Police.  Smith stated, “we are continuing to work with the relevant authorities to investigate this incident to ensure it is not repeated.”

Queensland Police attending the incident were met with a scene that could easily be mistaken for the set of a Marvel movie, Sergeant John Smith stated, “we have arrested four people on a range of charges related to weapons and assault.”

Changes to security procedures are being put into place to protect event goers in Brisbane.  Increased security personnel and airport style screening will ensure  genuine weapons disguised as costume are identified and prevented from going in.

Casey Smith says that he is committed to upholding the spirit of fun and adventure of the event, “we are doing everything we can to ensure it won’t happen again.  We won’t let a few people spoil the fun for everyone.”

FakeComicCon’s popularity has been growing over the past three years, attracting 30,000 fans to last years Brisbane event.  The annual ComicCon series runs events nationally and aims to give people a safe place to play and meet like-minded people.

FOR FURTHER INFORMATION:

Clint Grossmann
0457 757 553 / clint@cluegroup.com.au

MEDIA RELEASE REFLECTION:

Sorry couldn’t resist including this picture Wolverine V’s Storm Troopers, yes it actually did happen!!

I started by cutting text from the given scenario information focusing on the key aspects of the event, and core quotes.  Deliberately I guess there was a lot of unnecessary fluff written into the scenario.

By cutting the fluff out I was left with a foundation  of core information that I could shape into paragraphs and embed into the Media Release template.

The Media Release template was invaluable for this first time exercise, I was able to plug in my paragraphs, then swapped them around to create a flow that seemed to work.

Taking on the role of a representative of the organisation, I wanted to acknowledge the seriousness of the incident but also play to the idea that it was a small group that caused the incident.

I attempted to walk the fine line of taking responsibility then framing the incident to manage its perception ensuring the events go on.  Not sure that I nailed what I was attempting to achieve, but I think it is close.

Look forward to any feedback that could improve it …

Reference

adiettfufufu@tumblr, 2014  Wolverine Vs Storm Trooper. [Online]
Available at: http://66.media.tumblr.com/tumblr_lzc39tYGEL1qznc3co1_1280.jpg
[Accessed 12 September 2016].

TECHNICAL: Complete quiz

90% first attempt on this weeks quiz, backed up quickly with second round 100%.  The quiz was fairly straight forward, and whilst I am tempted to spend another 15 minutes reflecting on this performance, I am exhausted by my Media Release efforts, and want to just go to bed.

I am sure to be dreaming of packs of tragically dressed Wolverines attacking interestingly shaped Storm Troopers wielding E-11 Blaster rifles, in a battle to death.

Tis’ the season for giving … the silent bribery confronting Australian politics

santa-claus-christmas-card-9728144(Dreamstime, 2015)

Robert Cialdini is a world authority on the study of influence.  In his book ‘Influence – the Psychology of Persuasion’ Cialdini (2004) outlines the six core principles of persuasion or why people comply with requests (Influence at work, 2015).

The first principle is Reciprocation, Cialdini explains “The rule says that we should try to repay, in kind, what another person has provided us.” (Influence at Work, 2015).  As way of example, if a Christmas card or gift is received from another, there is an automatic impulsion to send them a card or gift of equal value. (Cialdini, 2004) Continue reading

Week 7 – Comm11007

Photo on 6-09-2016 at 8.29 PM

That’s me scoring 100% on the first go of this weeks quiz …. pure legend!!

Welcome to week 7, this is my blog and reflection.

INQUIRY: Review Chapter 11 and summarise

This week’ inquiry is about preparing broadcast copy.  This means writing script that is read by a radio or television presenter on air.

Broadcast must be simpler than print and written as you speak.  The writer must know their audience and have a purpose in writing.  Aim the writing directly at the listener or viewers keeping in mind they are not there.

Writing copy for radio is like painting a word picture.  Writing for TV is creating a fusion of words and visual images.  Both however use the inverted pyramid concept for priorities in writing.

Sentences are to be brief energetic and simple, with one thought per sentence.  The ‘Rule of 20’ can be useful.  Consider that each syllable counts as one unit, 20 units is the maximum a sentence can run and be understood.

ALAN JONES SPONSORSHIP SUSPENSION FILE

(AAP Image/Tracey Nearmy)

Writers must attract the listeners interest with leading sentence, but not confuse the audience with to much information.  These three leads sentences are most used

  •    Single Act – commence with a who did, what or when it happened.
  •    Umbrella or Comprehensive Lead – ties together related incidents or events.
  •    Chronological Narrative Leads – describing events occuring over time.

Remember to write for two perspectives, the reader of the report and also the listeners. Be specific when referring to people and things by avoiding long descriptive clauses or phrases.

Apply these Tips for Clarity in Writing Broadcast Copy

  1. Use Active Voice; strong, declarative subject-verb-object sentences like  “a lone gunman held up the liquor store.”
  2. Use contractions to give the newscast an informal flavour.
  3. Spell out normally abbreviated words like street or road.
  4. Be sparing in the use of jargon or colloquialisms.
  5. Avoid these of semi colons; use hyphens and colons sparingly for punctuation. Comma is used only where the reader is to pause.
  6. Don’t bother to attribute obvious information or uncontested facts.
  7. Don’t write a sensationalised lead, followed by the name of the source.
  8. Don’t use detailed statistics unless necessary because most listeners and viewers either won’t understand, remember or care.

Fresh news copy is important to invigorate interest.  By adding new information the listener is subtly led to believe that the news operation is keeping ahead of the story. Each story should be composed with an interesting blend of writing techniques.

Be unique with your writing and keep the listener involved.

Reference

NITV, 2016. Criticism mounts over Alan Jones’ ‘we need Stolen Generation’ comment. [Online]
Available at: http://www.sbs.com.au/nitv/article/2016/02/15/criticism-mounts-over-alan-jones-we-need-stolen-generation-comment
[Accessed 6 September 2016].

Whitaker, W. R., Ramsey, J. E. & Smith, R. D., n.d. Media Writing – Print, Broadcast, and Public Relations. Fourth ed. New York: Routledge.

PRACTICAL: Create a broadcast audio script

  • TAKE V/O
  • TAKE VO

TWO CAIRNS YOUNGSTERS HAVE UNCOVERED THE SECRET TO LIVING A LONG, HAPPY AND HEALTHY LIFE.

TWELVE-YEAR-OLD DARCY AND HIS SEVENTEEN-YEAR-OLD-SISTER CIARA BELIEVE THE MOST IMPORTANT THING IN LIFE IS FAMILY AND BEING WITH THE PEOPLE THEY LOVE.

  • TAKE SOT ———-
  • Darcy Grossmann SOT
  • [Darcy Grossmann]
  • RUNS=
  • OUTQ:…
  • TAKE SOT

“Family is everything to me.   I love walking on the beach with my family, I feel so safe and secure and happy when we are all together just having fun.”

FAMILY AND CONNECTION HAVE BEEN DESCRIBED BY THE DIRECTOR OF A 75-YEAR-OLD STUDY ON ADULT DEVELOPMENT AS ONE OF THE MOST IMPORTANT FINDINGS. THAT GOOD RELATIONSHIPS KEEP US HAPPIER AND HEALTHIER.

  • TAKE SOT ———-
  • Ciara Grossmann SOT
  • [Ciara Grossmann]
  • RUNS=
  • OUTQ:…
  • TAKE SOT

“For me, being with people I care about, achieving my goals and dreams, and experiencing things that bring me joy are my top three most important things.”

  • TAKE V/O
  • TAKE VO

THESE TWO YOUNG PEOPLE IN THEIR WISDOM ARE A REMINDER FOR US ALL TO SPEND OUR TIME AND ENERGY WITH THE PEOPLE WHO ARE MOST IMPORTANT US.  ACCORDING TO ROBERT WALDINGER, OUR LIVES WILL BE BETTER FOR IT.

  • TAKE SOT ———-
  • ROBER WALDINGER SOT
  • [TED X TALK]
  • RUNS=
  • OUTQ:…
  • TAKE SOT

“It turns out that people who are more socially connected to family, to friends, to community, are happier, they’re physically healthier, and they live longer than people who are less well connected.”

Reference

TED , 2015. Robert Waldinger: What makes a good life? Lessons formt he longest study on happiness.. [Online]
Available at: https://www.ted.com/talks/robert_waldinger_what_makes_a_good_life_lessons_from_the_longest_study_on_happiness/transcript?language=en#t-364840
[Accessed 7 August 2016].

TECHNICAL: Complete the quiz

100

Did I mention I got 100% on the first go of this week’s blog?

I found this weeks quiz logical, perhaps I listened to my English teacher in class that day, who knows.

Anyway the result is what counts, I am going to bask in the glory of success, just for the moment ….